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Customer Help

Our happiness team is always here to assist.

Returns and Exchanges

What is Your Returns Policy?

We offer a full 28 day return policy to any customer who is not satisfied with their order. Refunds will be issued upon receipt of the goods back to the registered business address. Customers are responsible for paying postage on all returns and must provide us with a tracking number so that we can issue a full refund once the item shows as delivered on the system. 

I Have Received the Wrong Item?

If their has been an error with our dispatch team please contract us ASAP and we will have it rectified and shipped again free of charge. 

My Order arrived damaged

If you feel the item has been damaged in transit then please contact us and send pictures showing how so that we can dispatch a new order and process the claims with our courier service providers. t

Where should i send my authorised return to?

Any Returns must be sent the registered business address.

Lift & Press 

274 Hindley Road

Bolton

BL5 2DY

How do i receive customer support?

You can contact customer support either via the email or phone number which is provided on the footer of every page on the website.

Can i change or cancel my order after it has been submitted?

If you have changed your mind about an order (or your wife has said no to a home gym) then please contact us asap so we can issue a refund before the items are dispatched. 

Can i pre-order an item that is sold out?

If you wish to pre-order or be alerted when an item is back in stock than this can be done either by phone or email with our customer service agents. 

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